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How do I check to determine that
ForteHosting.com (IT Services) based in
Illinois, US is a Company that operates a
legitimate Internet business of hosting websites
and helping clients setup online presence?
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Why do I have to pay to try your service.
Can you setup a test/trial account that I could
use?
-
Do you own your own equipment/servers
or are you a reseller?
- What type of domain hosting setups you offer?
- I see you offer multi-domain
hosting under one account.
Do you setup these multiple
websites as separate IIS virtual
websites or point the additional
domains using
host headers to sub-folders of
the main website as some other
providers do who advertise
multi-domain hosting?
- What if I don't have a domain name?
- Is there a cost to set up a hosting account?
- Do you offer adult hosting?
- What are FrontPage Extensions? Do you support them?
- What do you charge for extra disk space?
- What are DNS servers? Why do we need them?
- What name and IP addresses do your DNS servers use?
- Can I have a DNS of my choice associated with my domain name?
- Do you offer support for Active Server Pages?
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Do you offer support for
Microsoft ASP .Net Framework?
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Can I use Visual Studio 2003
and 2005 with your hosting
plans?
- Do you offer CGI/Perl support?
- Do you offer database and/or ODBC support?
- Do you offer MS SQL database?
- Do you design web pages or provide online solutions?
- Can I securely accept credit card or other information through my web site?
- What are auto
responders and how many do I get?
- Do I get traffic statistics? How do I access them?
- What about your technical support?
- How do I sign up for a hosting account?
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Do you support Dot Net Nuke?
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Can I have you point host
heeders to sub domains that I am
allocated with my hosting plan?
Can you point them to regular
hosted domains?
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What extension domain names do
you register?
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Do I own the domain name I
register through you?
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Can I
get a refund on the domain name I register, if I don't
want it anymore?
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How long before would my domain
name start functioning?
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How do I know if my domain name
is still available?
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How do I transfer an existing
domain to your severs?
- Who is InterNIC?
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How and when do I pay for the
services that you offer?
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Can I use credit card to pay for
the service(s) I receive?
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Can I use check or money order
to pay for the hosting and
domain registration?
-
Is there a minimum contract that
I must sign for web hosting?
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I am unable to use SMTP
using Outlook or another email
client - what port shall I use?
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1. How do I check to determine that ForteHosting.com (IT
Services) based in Illinois, US is a Company that
operates a legitimate Internet business of hosting
websites and helping clients setup online presence?
A. This is the most important question you would like to
ask an Internet business and to make sure its a
registered legal entity in the US, is running a
legitimate business and is honest about its product and
services. There are couple of ways to verify this.
ForteHosting.com website is owned and operated by IT
Services which is a registered legal entity in the state
of Illinois, US and in business for over 5 years. You can verify this by calling
Secretary of State Illinois business services office at
(217) 782-6961.
We have our own Premium SSL web certificate verified
by Thawte Inc. Thawte follows high standards and
issues its SSL certificates only to legal entities whose
existence can be verified. We process all payments
through our another domain itservicesillinois.com since
we run various other internet properties under different
contracts/options. To verify our SSL certificate,
please add an item to our shopping basket and continue
to checkout page. Your will find our Thawte SSL
verification seal on the checkout page.
Please visit out Testimonial page (coming soon) and check out for
your self our clients, what they have to say about us
and more. We are in business for over 5 years
and have earned high marks for our honesty, operating
ethics, service we provide and the value we offer.
Please call 630-709-7943 or 630-709-7942 to speak
with one of our
sales/administrative team member. You can ask our
sales team members information about our company as well
as business references.
You likely found ForteHosting.com on Google, or on
one of the other major search engines, or were referred
by a friend/associate. It is not likely that a
fraudulent/deceptive company would remain on a major
search engine too long as complaints would/should
dictate that the listing be deactivated. Your
friend/associate should be able to tell you if they have
had problems. If they have referred you, they are
obviously satisfied with the service and have not been
subjected to fraudulent/deceptive practices.
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We invite you to give us a try
risk free.
We have hosting plans for every budget and need and are
confident that you will find us to be the right choice
for your web hosting needs.
Top
2. Why do I have to pay to try your service?
Can you setup a test/trial account that I could
use without taking my payment information?
We require that a user sing up before he/she can try our services.
This is to make sure that the user has genuine interest in setting up a
paid hosting account and is not just looking for a temporary download
site or to send out spam or mass email through our system.
We Provide unconditional 30-day money back guarantee in case you are
not satisfied with our service or if it does not meet your requirements. Top
3. Do you own your own equipment/servers
or are you a reseller?
We own and operate our own
servers and therefore can get you
lower prices, flexibility, fast and
personal support. Please contact us if you have a special need
and we will work with you to find out how best we can meet your
requirement. Top
4: What
type of domain hosting setups you offer?
Currently we offer hosting only on
Windows 2003 platform.
We offer advance services such as MS
SQL database and commercial grade email
solutions with virus and spam
filtering running on either Linux or
FreeBSD. We also offer mySQL databases
and PHP scripting support so that you can run wide array of
applications.
Top
5:
I see you offer multi-domain hosting under one account. Do you setup these multiple websites as separate IIS virtual websites or point the additional domains using host headers to sub-folders of the main website
as some other providers do who advertise
multi-domain hosting?
At ForteHosting.com you can host
multiple domains under a single
account as well as multiple sub
domains. Both the domains and
the sub-domains you can host are
actual IIS websites on the server
and come with their own email and
DNS resource.
Most providers advertise multiple
domain hosting under one account but
all they offer is point these extra
domains to your one IIS website and
then give you a script on the server
side that utilize Response.Redirect
commands to point requests for these
additional domains at a sub folder
inside your one IIS website.
Additionally, you are not allow to
host email and setup DNS records for
these additional domains.
Top
6: What if I don't
have a domain name?
When you open a web hosting account,
we instantly provide you with a
temp-domain on our servers such as
d3000.u28.fortehosting.com. You can
keep this domain as long as you
want. If you use the above name to
access your web site, you don't need
a domain name?
Top
7: Is there a cost to
set up a hosting account?
This depends on the account your
sign up for. Generally, there
is one time setup fee on all monthly
accounts. The yearly accounts
currently would have no setup fee.
Top
8: Do you offer adult
hosting?
No.Top
9: What are FrontPage
Extensions? Do you support them?
FrontPage extensions are set of
server components that make
Microsoft FrontPage web authoring
software interact with the web
server in a particular way. We
support FrontPage 2000-2003 web
authoring by providing FrontPage
server extensions on our servers.
Top
10: What do you charge
for extra disk space?
We have hosting plans to offer
plenty of disk space from 50 MB up
to 10,000 MB. If you use more disk
space then your plan specifies, we
simply upgrade you to our next
hosting plan. 10,000 MB is sufficient
for most demanding web applications,
however for space above 10,000 MB,
kindly contact our customer service
for a custom quote.
Top
11: What are DNS
servers? Why do we need them?
DNS stands for 'Domain Name
Servers'. DNS servers translate
domain names such as 'yourname.com'
into virtual directories (on our
servers) which hold your web sites.
Top
12: What name and IP
addresses do your DNS servers use?
Our DNS are as follows:
For retail customers:
Primary Server Hostname :
ns1.fortehosting.com
Primary Server Netaddress :
216.240.135.98
Secondary Server Hostname:
ns2.fortehosting.com
Secondary Server Netaddress:
216.240.135.101
Other Name Server:
ns3.snowroute.com
Other Server Netaddress:
216.240.135.130
For Resellers:
Primary Server Hostname :
ns1.snowroute.com
Primary Server Netaddress :
216.240.135.98
Secondary Server Hostname:
ns2.snowroute.com
Secondary Server Netaddress:
216.240.135.101
Other Name Server:
ns3.snowroute.com
Other Server Netaddress:
216.240.135.130
Top
13: Can I have a DNS
of my choice associated with my domain
name?
Yes, you can purchase your own two
name servers which come with their
own IPs.Top
14: Do you offer
support for Active Server Pages?
Yes, we offer Active Server Pages.
Please check out our hosting plans
for more detail.Top
15: Do you offer
support for Microsoft's ASP .Net
Framework?
Yes, we offer support for MS ASP
.Net framework 1.1 and 2.0.
Please check out our hosting plans
for more detail.Top
16:
Can I use Visual Studio 2003 or 2005
with your hosting plans.
Yes, you can specially for projects
that utilize ASP .Net framework and
SQL 2005. Visual Studio is a
website editing tool that work over
FTP or FrontPage extensions where
both of these protocols are
supported.Top
17: Do you offer
CGI/Perl support?
Yes, we offer support for Perl
version 5.8 and above with all of our business
hosting plans.
Top
18: Do you offer
database and/or ODBC support?
Yes we provide ODBC support for
Microsoft Access 2000-2003, MS Paradox,
MS Visual FoxPro, MS dBase, MS Excel
Databases. We provide system level DSNs for database connectivity.
Specific number of DSNs are allowed
under each plan. You can
alternatively use the portable OLE
DB connection strings.Top
19: Do you offer MS
SQL database?
Yes, we provider SQL server 2000-2005
either included or as an addition to
your hosting plan.Top
20: Do you design
web pages or provide online solutions?
Yes, we offer web designing &
development services. Please
contact our sales for more
information.Top
21: Can I securely
accept credit card or other information
through my web site?
Yes, you can have your own secure
server and security certificate
installed for a small setup fee and
a small monthly charge. For more
information please view our hosting
plans as well as optional items.
Top
22: What are
auto-responders and how many do I get?
Auto responders are system generated
e-mail messages that are generated
depending upon conditions you
specify. For example, you can set
auto responders to send a
confirmation e-mail when ever
someone sends email or submits an
inquiry or payment form on your
website.
Top
23: Do I get traffic
statistics? How do I access them?
Yes every business hosting account
with us gets statistical analysis
done with Webalizer Traffic Analyzer
software package. Webalizer Traffic
Analyzer is a powerful tool that
runs numerous analysis on your site
and presents them in easy to
understand graphical format. To
access web statistics, enable this
feature from your control panel.
These stats are processed once per
day on the server.We now also
offer AWstats with our business
hosting plans.
Top
24: What about your
technical support?
Technical staff at ForteHosting.com
is available to answer your
questions at almost all the times.
We have found answering your
questions through emails and online
chat, to be highly
efficient. We respond to most of
your inquiries in less than 24
hours, though replying back within
few hours is customary for us. In
case your site is down for more than
15 minutes and you need to contact
us immediately, you may email us
(marked urgent) at
support at fortehosting.com,
chat online with us (when available)
or call our sales lines 24 x 7.
Top
25: How do I sign up
for a hosting account?
Just visit the hosting plan
pages or the plans comparison page, click
'Add to shopping
cart' button next to the plan your
intend to buy to add the item to the
shopping basket. From shopping
basket page, you can click
'Checkout' icon to proceed to the
payments page.
Please contact our
customer support or sales if you need
assistance at any time. If you
have previously signed any hosting
account with us and like to sign up
for additional plans or services,
then simply create a ticket form
your hosting control panel or send
email to support. This way we will setup the new plan and
charge your existing billing
information, without you having to
resubmit your payment information
again at the
checkout page.
Top
26: Do you support
Dot Net Nuke?
Yes, we support Dot Net Nuke version
4.5.0 and above starting with our
Win Business plan and above.Top
27: Can I have you point host heeders to
sub domains that I am allocated with my
hosting plan? Can you point them
to regular hosted domains?
You can have us point host headers
to regular hosted domains inside
your control panel but not to sub
domains. Unlike other hosts,
we setup all regular domains and sub
domains as IIS websites on the web
server with their own dedicated Dot
Net, PHP, Perl and other web server
resources and therefore due to cost
considerations we request that you
purchase additional website
resources to setup as additional
domains or upgrade to a higher plan.
Please keep the host header request
to 5 or less per regular website.
Top
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28. What extension domain names do you
register?
A. We register domains with
various extensions or TLDs.
Please visit our
Domain Registration page for
updated information.
Top
29. Do I own the domain name I register
through you?
A. Yes, you own the domain name
registered through us. We
send you a confirmation email as
well as an login information to
manage the domain name in question
so you are free to transfer it to
another registrar if needed.
Top
30. Can I get a refund on the domain name
I register? If I don't want it any more?
A. No, once registered all domain
registrations are final. You can
drop a domain name you don't want
but it is not possible to get a
refund on a registered domain name.
In case you submit a request for
registering a domain name and you
wish to cancel that registration,
kindly email our support team as
soon as possible. If we have not
yet registered that domain we will
refund your account completely or
will not charge your account.
Top
31. How long before my domain name shall
start functioning?
A. When you open a hosting
account with us, your website starts
functioning right away. But when
you want your domain name to
translate to your web site, it take
about 12-48 hours before the
translation actually begins to take
place from around the globe.
Top
32. How do I know if my domain name is
still available?
A. To find out if the domain name
you want (ending with .com, .net,
.org extensions) is available,
kindly use our domain
name checking
tool which is also available at top of
each page. This tool in real time
informs you if your domain name is
available and offers you to register
it. Please note that in a very
few cases, the domain lookup tool
may not show correct availability
status on a domain name.
Top
33. How do I transfer an existing domain
to your severs?
A. The way you transfer your
domain varies. For example, if you
have registered your domain name
through us, you ask us to modify
your domain name record. All domain
name record modifications are free
of charge. However, if you have
registered your domain name through
other registration authorities, such
as Network Solutions or Register.com
you would follow their procedures to
affect such a change.
Note that we offer hosting for
international domains as well. To
transfer an international domain
such as names ending with extensions
other than .com, .net or .org, you
need to contact a registration
authority specific your country.
For detailed information
regarding transferring of your
website, please
click here.
Top
34. Who is InterNIC?
A. InterNIC is an independent
registration authority which is
responsible for maintaining all
domain names records that end with
.com, .net and .org extensions.
Top
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35. How and when do I pay for the
services that you offer?
A. You
can pay for your hosting account or
domain registration by credit or
charge card only. To pay by credit card
simply add products to shopping basket and then proceed to
checkout. All Payments are due at
the start of services or billing
cycle. Top
36. Can I use credit card to pay for service(s) I receive?
A. Yes. Please add the required
hosting plan to shopping basket and then proceed to checkout.Top
37. Can I use check or money order to pay for the
hosting and domain registration?
A. At this time, we only
accept charge cards as a payment
medium for web hosting and domain
registrations. To minimize
cost, increase efficiency and pass
on savings to our customers we
accept only charge cards for web
hosting and domain registration.
However, if a charge is greater than
$500 we can consider other forms of
payments such as personal/cashiers
check or money order.
Top
38. Is there a minimum contract that
I must sign for web hosting?
A. There are no contracts and
therefore you can sign up for
monthly hosting. However, we
do have discounts for longer terms
such as for yearly plans.Top
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39. I am unable to use SMTP using MS
Outlook or another email client - what
port shall I use?
A. Some ISPs block the
standard SMTP port 25 due to various
legitimate concerns so if SMTP does
not work for you when you use your
e-mail client then please set it up
to work on port 587.Top
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