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Service Agreement

Hosting Accounts

Monthly Charged Accounts
All our monthly payment hosting plans are backed by 30-days unconditional money back guarantee.  We work hard to offer best service and value to you, our customers and to keep you satisfied, nevertheless, should you decide to discontinue your hosting service with us, we will refund you your first 30 days of service charges minus any set-up fee.  After initial 30 days your monthly hosting charges are non-refundable.

Lets work some numbers out:  If you signed up with us on June 10th 2000, you are eligible for a complete refund until July 9th, 2000 minus any setup fee.  On July1st we will charge you the difference for the month of June. price per month/total days in a month*days of service

Please note that your initial payment for a full month that was charged at the start of your service will be used for the month of July, and from this point on you will be charged on every 1st of the month.

Non-Monthly Payment Plans
All our non-monthly business hosting and multi-domain hosting plans are backed by 30-days unconditional money back guarantee.  We work hard to offer the best service and value to you, our customers and to keep you satisfied, nevertheless, should you decide to discontinue your hosting service with us, we will refund you your non-monthly hosting service charges minus any set-up fee.  After initial 30 days of your hosting account activation, no refunds are offered.

Account downgrades are also covered by our 30 day money back guarantee.  Non-monthly accounts e.g., yearly accounts, may only be downgraded within the first 30 days of the purchase or invoice to qualify for any refunds.  We do not offer pro-rated refunds on any of our plans.

For example, If you signed up for one year of pre-paid hosting service, we will refund you your payments (minus any or all setup fee) if you cancel your service within 30-days of your hosting account activation with us.  After the initial 30 days you are liable to pay us for the complete year of service.  Under yearly plan we charge you every year for the next year of pre-paid service.

Lets work some numbers out (yearly payment account): If you signed up with us on June 20th 2000, you are eligible for a complete refund until July 19th, 2000 minus any set up fee.  On and after July 20th 2000, no refunds are issued.  Beginning June 20th next year, that is 2001, you are charged for next complete year of service and you are liable to pay for that year’s service unless you cancel before on or before June 19th, 2001 (in this example) or switch to another payment term or product plan or both.

Domain Registration

            Domain name registrations through us are non-refundable once the registration is processed and entered into registry’s database.  You need to wait at least 90 days before you can transfer a domain out to another registrar after its registration or renewal date or after the payment for the domain's registration or renewal has processed, which ever comes later.

            Similarly SSL certificates and any installation fee is non-refundable.

Web Development or Web Designing

            All web designing or development costs are subject to $400 or 25% cancellation fee, which ever is higher plus charges for work that has already been completed and all applicable charges, such as late payment and/or collection service charges.   Website development agreements are customized for individual projects.  Please contact us for further information.

By using our services in any matter whatsoever, you agree to the following terms and conditions:

We do not host adult oriented web sites, sites that practice Spam, public download sites or sites with any illegal content.  Please make sure that your web site does not come in these categories before signing up. will never sell or give away your email address or other information from this database.  Your email address is considered contact information for any host names you register. will only provide this information on request to proper authorities.

It is your responsibility to keep your email address current; failure to do so may result in a delays processing your support and other requests.

Net abuse policy
also reserves the right to remove any host name at any time without any warning in response to abuse of the network. defines abuse as anything that is illegal and/or degrades the network such as to affect other users of or the network in general.

Network Bandwidth Use (unlimited bandwidth) on shared hosting serversWe offer unlimited bandwidth with some hosting plans.  This feature implies that we would not bill you for overages giving you peace of mind and one fixed price for the plan.  This however implies that your website(s) would not monopolize bandwidth or processor usage on your shared hosting servers.  If they do then we will take steps to mitigate the situation by moving you to a different server, deactivating stats login or limiting port to not exceed 10 or 20 mbits of continuous bandwidth. feels that Spam in any form, including but not limited to, unsolicited commercial email, IRC messages and newsgroup postings is a serious abuse of the network and will not tolerate name being used in such a way. If you choose to abuse the network or defame in any way, your host name will be immediately deleted and appropriate legal action will follow from, your ISP and the related parties.

Legal may only be used for lawful purposes. Any use of these services, which violates any local, state, federal, or international laws that may apply to, your local jurisdiction, or any jurisdiction that you or your site may be subject to is strictly prohibited.

You agree to indemnify, defend, and hold harmless from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees, causes of action or claims caused by or resulting directly and/or indirectly from your use of the service which damages either you,, or any other party or parties without limitation or exception. This indemnification and hold harmless agreement extends to all issues associated with your account with reserves the right to refuse or discontinue service to anyone at our sole discretion. We may deny you access to all or part of the service without notice if you engage in any conduct or activities that in its sole discretion believes violate any of the terms and conditions contained herein. shall have no responsibility to notify any third-party providers of services, merchandise, or information, nor any responsibility for any consequences resulting from such discontinuance or lack of notification. makes no warranties or representations of any kind for the services being offered. The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non infringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by or its agents or employees shall create a warranty. provides no warranty that the service will be uninterrupted or error-free. We assume no liability, expressed or implied, for any downtime for any reason.

If you are dissatisfied with or any of its terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the service. reserves the right to monitor any and all communications through or with our facilities. You agree that is not considered a "secure communications medium" for the purposes of the ECPA, and that no expectation of privacy is afforded.

You agree that you as the person legally responsible for the use of the URL to which your host name points and are at least 18 years of age or have your parent's or legal guardian's permission before using our service.

You agree to adhere to these system policies as published online at along with any documents specifically linked with that document and mentioned as part of system policy, including restrictions on services available with each account type, restrictions on certain features, and all other policies designed to protect and enhance the quality and reliability of service at You agree to abide by any and all future decisions.

This agreement supersedes any written, electronic, or oral communication you may have had with or any agent or representative thereof, and constitutes the complete and total agreement between the parties.

If any provision of this agreement is determined to be invalid or unenforceable, all other provisions shall remain in full force and effect and said provision shall be reformed only to the extent necessary to make it enforceable. website is owned and operated by IT Services of Illinois.  IT Services is a legally registered, for profit business entity in the state of Illinois.  All charges to your credit card are billed by IT Services.

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