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New
Hosting Customers
We require an initial payment
of any setup fees plus the first
month or a year of hosting fee
prior to setting up a new
customer account. We prefer
payments through credit cards
only. Under extraordinary
circumstances that we may accept
payment by personal check,
cashiers check or money order.
We accept Master Card, Visa,
Discover and American Express
through our own US based
merchant account. We may accept PayPal
payments but from select
countries. We
phone verify all initial credit
card orders by calling the
number provided on the payment
information.
Existing Hosting Customers
Customers in good standing
may order new hosting services
at any time without an initial
payment. Normally we will bill
for new services once they have
been setup and are available for
use. If requested, we can adjust
the billing periods for new
services to match the billing
period of any existing services
you may have.
Invoice/Billing
Whenever we charge your
credit card for new or existing
service an automatic detailed
e-mail is sent to your e-mail
address registered with us.
If you did not receive this
email then you can request a
copy from us.
Recurring billing setup: When you submit a card for
payment on our website it is
billed instantly and gets
automatically setup to be billed
on recurring basis for the
services you request unless
otherwise you contact us and
request a different setup. We do not
take email or other
authorization for each monthly
or yearly transaction that comes
due. It is your responsibility
to notify us in writing if you
do not wish to be billed further
and/or discontinue service.
Debit cards beware: If you use a debit or credit
charge card then its your
responsibility to ensure you
have enough funds or credit
available in or to your account
respectively. We are in no
way responsible for any over
draft, non-sufficient fund or
any other fee
that your bank or other entities may charge you as
a result of you making a
purchase from us or us billing
you on your card for the
services you requested or are
setup by us on recurring basis.
Loss of service:
Please keep your charge card
updated with us. If we
send you a notice that we could
not bill you then please follow
up on that notice or contact us
for assistance as soon as you
can. Our custom payment
url that you can use to pay or
update your payment information
with us is given on the bottom
menu (last link). If we
cannot bill you then we will
suspend/close your account with
us and you may loose your domain
or other service from us.
Please refrain from submitting
payment on a card not issued in
your name. We cannot
guarantee service renewal on
charge card which is not issued
in your name or in the name of
the company for which you are an
authorized officer. In
case we lost your domain name
due to any fault of ours, the
payout in redemption will not be
greater for $99 per domain name
one time for all claims related
to the domain name in question.
Related:
Domain
name redemption
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